Returns & Refunds

RETURNS & REFUNDS POLICY

At ARANO, your satisfaction matters to us. We offer a 60-day return window from the date of delivery.

Eligibility for Returns

• Items must be returned within 60 days of the delivery date.
• Products must be unused, unopened, and in their original packaging with all accessories included.
• For hygiene and safety reasons, personal care and intimate-use devices that have been opened, used, or had their protective seal removed cannot be returned or refunded, except in cases of manufacturer defect.
• Proof of purchase (order number or receipt) is required for all returns.

How to Start a Return
Contact our support team at support@arano.store with your order number and reason for return. Our team will provide return instructions and an authorization if your item qualifies.

Refunds
Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may require additional time to reflect the refund.

Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.
• Original shipping fees are non-refundable, except where required by law.

Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.

Non-Returnable Items

• Opened or used personal care/intimate devices (for hygiene reasons)
• Items marked as final sale at the time of purchase
• Gift cards

For any questions, reach out to us at support@arano.store

ARANO, a brand by Velora Ecommerce LLC
1500 N Grant St, Ste N, Denver, CO 80203, United States